Products will be shipped once your payment clears my Paypall account. I will advise you by email of shipping date.
Tatiana guarantees all items will be free of defects.
If you have a defective item mail it to us explaining the defect.
A replacement will be sent upon the return of defective item.
If you no longer want it you can request a refund.
If the item cannot be replaced you will receive a full refund.
Refunds will are normally made within 1 business week.
Please allow 3-4 weeks to receive and process your return.
(Tatiana has a very low rate of defects.)
Go to our website and place a new order for the size wanted.
Return the first order and we will issue a refund minus $2.50 FOR HANDLING.
Item must be returned in re-stockable condition with tags attatched. By law, intimate garments containing a crotch cannot be returned for size exchange once they have been tried on or worn. These returned items are given a biological test before a credit is issued.
Tatiana is a manufacturer, therefore you must contact me for any customer service questions/issues. My information will be on the packing slip that you receive with your order.